Commander of "Pulcinella" and "horses" of the Fanconi

Vanity in the tavern began when one of our colleagues finished cigarettes. He smokes Parliament Night Blue "and, as a heavy smoker, prefers not to change the brand of cigarettes. Is that, in extreme cases, can smoke "Davydoff. But in an assortment of restaurant or those or other cigarettes was not. We asked the waitress to go to the shop next door to the restaurant, and buy a pack of cigarettes. Of course, for an additional fee.
A good pub can kill hair cooks in the dish. Or a dirty glass with traces of someone else's lipstick. Or diluted alcohol. But perhaps nothing is more tense and not deterred visitors from the institution, as stupidity and rudeness of staff. People working in a restaurant can ruin his reputation quickly and irrevocably. Would have known restaurateurs, owners of expensive facilities, how many customers they lose just because of that mistake with the choice of administrators and managers of their points of catering ... Because the devil, as we know, is in the details. About them and tell.
Commander of Pulcinella
They visited us recently in the glorious hero-city of Odessa. Business partners, of course, invited to supper. At Lanzheronovskaya our small company has found a nice Italian restaurant Pulcinella. We went, we chose a table.
The people in the restaurant almost was not. Still, not summer, and weekday. What we frankly pleased. After all, very much wanted to eat. Yes, and it was necessary to discuss some business matters in a calm atmosphere, without any fuss.
Therefore, we expected that served us quickly, and noisy neighbors will not be bothered. In general, all around and went somewhere before half past ten. In the plates were no hair, just a stone found in the spaghetti carbonara. Around 22.30 our waiter politely inquired whether we have something hot, because the cook was about to leave. Hot, we did not want a coffee, a waiter with the words, he could have done to us and himself at the bar.
Around 23.00 a waiter, again politely, asked the calculation. Calculate did not forget about a decent tip. The waiter had gone home, and we left an unpleasant aftertaste. After all, we paid a considerable sum, and believed that the establishment of the tradition will work "until the last guest. Imagine our surprise when, in the shadows of an empty restaurant, a few meters it our table literally out of nowhere came the figure of man. He was staring at us as if hypnotizing. And we discern a strange night of the Commander. It was the keeper, an elderly man, who bluntly told us that, they say, nothing to sit here. Get out, they say, the citizens of visitors. We very politely, out of respect for gray hair, told the guard that decent schools is not accepted so insolent pack off customers. But the old man was adamant. Argue with him, we did not, and left the tavern.
In the arena - Fanconi
To somehow mitigate the unpleasant impression of muddle-headed guardian, decided to continue the evening in a nearby, not Catherine's, a restaurant Fanconi. Fortunately he was working almost around the clock. In the institution was more crowded. But with the bartenders and waiters, we counted about 10 people. In the nuances of the cuisine Fanconi after a filling dinner at Pulcinella delve no longer have. Thus, the program Dessert: coffee, ice cream, drinks, tobacco. Served us very quickly. But with cigarette smoke had no luck. First kalyanschik named Sergei explained to us that his shift ends. We, in turn, invited him to bring us "ingredients", and we'll ourselves a Fire in hookahs is decomposable. Apparently, our proposal was intrigued by Sergei, and he not only brought us a ready hookah, but after a generous tip and said he was ready to serve our table as much as we wish.
This, perhaps, a pleasant impression of Fanconi and over. Vanity in the tavern began when one of our colleagues finished cigarettes. He smokes Parliament Night Blue "and, as a heavy smoker, prefers not to change the brand of cigarettes. Is that, in extreme cases, can smoke "Davydoff. But in an assortment of restaurant or those or other cigarettes was not. We asked the waitress to go to the shop next door to the restaurant, and buy a pack of cigarettes. Of course, for an additional fee. In response to this, in general, quite normal for decent places in Europe, and the same in Kiev, a request where the client - after all its guests with money, and any of its reasonable demands of the waiters are usually trying to fulfill our waitress literally speechless from terror, and said that it was physically impossible. We too were surprised. Nobody is not intended to frighten the girl. In response to our surprise the waiter explained that for such a GROSS VIOLATIONS Timetable her severely penalized. We naively asked about the amount of penalty, and, perhaps, were willing to compensate with a vengeance. But the girl literally paralyzed. She only managed to squeeze out of himself, that the penalty of their administrator.
We, of course, drank another glass, and asked to invite the administrator. Explained to her the situation, and politely asked her to let "good" of our trip to the waitress at the nearby shop. Or, she went to the waiter not to distract from the work. But the administrator, apparently knew his main task as "tashshschit and puschschat". In any case, create a good mood its customers clearly not taught.
Our colleague told the administrator Irina story that happened to him in Italy, the home of the masters Fanconi's founding at the end of the century before last in Odessa network confectionery Fanconi. In one expensive restaurant, where our colleague went with a group of VIP-tourist, he wanted beer Obolon. Perhaps nostalgia tortured, and maybe - heartburn from the local wine. "Obolon", of course, in the range was not. Sorry, he ordered a mineral water. But then it went to the restaurant owner himself, and asked where the beer in Italy you can buy. He suggested that it was half an hour away, in another town, saw a drink in the hypermarket. The restaurant owner asked politely, what other dishes and drinks ordered the Ukrainian tourists. Apparently, calculated that the meal will go on for a couple of hours.
What a surprise it was our narrator, an hour later when he triumphantly brought several bottles misted with a distinctly familiar label. Of course, this restaurant in the face of our colleagues have gained a permanent and loyal customer. And as a colleague often been to those places, the restaurant has earned quite a few euros.
Unfortunately, the penetrating story of our fellow smoker is not adequately conceived action on the manageress Fanconi. She remained adamant. But the demon of curiosity has given us peace of mind. And together we still found at the reception, why is she so categorical. Explanations of the young ladies at the table called Homeric attack hohota.Ved she was "quite seriously" said - what if we ask the waiter and even a bottle of vodka we buy?
We, of course, can be suspected in various delicacies, but pull in an expensive bottle of liquor tavern to pour it out from under the floors, staff in the public eye, we still have not tried. In response to our jokes administartor behaved aggressively and started to threaten us with a security guard. We, in turn, asked for the complaint book.
After the third one reminder brought us this "book": the cover torn, the book is not sealed, records are not kept. Immediately became clear that this book - not for the inspectors. And the only excuse for dissatisfied customers. And they, according to the records, had accumulated a lot. Some even did not hesitate to express their attitude to administatoru with the aid of major Shift (see photo). Give his name administrator, we refused. SECURITY, who tried to flex its muscles, is also not named. But clearly taken aback when we asked him to call police, which would have settled and escalating conflict.
The fact that the administration is clearly not interested in a visit to the police institution, it became clear as soon as we moved full-time envoy from the institution. He introduced himself as Alexander shirt, a student at the Naval Academy, Bachelor of Law, and on sovmestiteltstvu - frequenter of Fanconi. And he, as a frequenter, said that the cafe Fanconi - monopoly cigarettes Dunhill. And that absolutely does not necessarily involve the police. What fiscal check us literally immediately bring. Etc. etc. After about a half-hour skirmish, we felt tired, and left the institution. The police, incidentally, never arrived. But, as told us in the street the restaurant employees, like the show administaritsiya establishments satisfied clients regularly.
Apparently, the owners Fanconi is less important than profits from loyal customers, as the notoriety of the restaurant and salty jokes staff on the bosses. He knew the old man would Fanconi's what happens under his sign ...